|
Understanding your needs
Once you move into your new DeLuca home, our customer service team is there to help you with all of your home service and warranty needs. Our courteous customer service professionals are dedicated to help you with any questions on customer service and warranty, and will schedule appointments for all your DeLuca service needs.
In addition to any emergency needs that might arise; DeLuca Homes also schedules two inspections of your home.
60 Day Home Warranty Inspection
After you’ve been in your new home for two months, you may discover items that qualify for warranty repair. A DeLuca customer service technician will review all your items with you, plus do a DeLuca Service Assessment to make sure nothing has been missed. Our customer service representative will then schedule any needed repairs. Our goal is to make all needed repairs within ten days of your initial inspection.
One Year Home Warranty Inspection
Your new home may go through a normal period of settling and shrinkage which may result in common defects. Prior to your one year anniversary, you will again have the opportunity to review your warrantable concerns with a DeLuca customer service technician who will also perform DeLuca’s One -Year Service Assessment. Customer service will work with you to schedule any needed repairs.
We believe that these are the most thorough inspections in the homebuilding industry and will provide you with a home that you’ll be satisfied with for years to come. The DeLuca Homes customer service team is always just a phone call away….24 hours a day….365 days a year. Just dial 1-888-5DELUCA.
|
